PRODUCT · UX + CONTENT DESIGN
Clear is a
strategy.
I turn complicated products into experiences people can understand, trust and use—and build the systems that keep them that way.
SELECTED WORK
01 · LYFT · DRIVER AI ASSISTANT
Building AI support at scale
48% less live-agent support →
02 · LYFT · LYFT PINK
Designing membership that converts
+18% measured lift →
03 · LYFT · TEEN RIDERS
Making safety feel usable
New rider experience →
04 · VERIZON · AI ASSIST
Creating a self-service system
37% less Care support →
05 · THE KNOT · BUDGET ADVISOR
Turning wedding costs into a plan
Personalized planning tool →
← MEGAN SHAGAM
PRODUCT · UX + CONTENT DESIGN
Clear is a
strategy.
I turn complicated products into experiences people can understand, trust and use—and build the systems that keep them that way.
SELECTED WORK
2019—2026
01
Building AI support at scale
LYFT · DRIVER AI ASSISTANT
AI strategy · Conversational design · Systems
48%
less live-agent support
→
02
Designing membership that converts
LYFT · LYFT PINK
Growth · Experimentation · Product storytelling
+18%
measured lift
→
03
Making safety feel usable
LYFT · TEEN RIDERS
Safety · Service design · Cross-functional strategy
NEW
rider experience
→
04
Creating a self-service system
VERIZON · AI ASSIST
Content architecture · Frameworks · Governance
37%
less Care support
→
04
Turning wedding costs into a plan
The Knot · BUDGET ADVISOR
Financial guidance · Personalization · Marketplace
REAL
Pricing data
→
← MEGAN SHAGAM
SAY HELLO ↗
PRODUCT · UX + CONTENT DESIGN
Clear is a
strategy.
I turn complicated products into experiences people can understand, trust and use—and build the systems that keep them that way.
SELECTED WORK
2019—2026
01
Building AI support at scale
LYFT · DRIVER AI ASSISTANT
AI strategy · Conversational design · Systems
48%
less live-agent support
→
02
Designing membership that converts
LYFT · LYFT PINK
Growth · Experimentation · Product storytelling
+18%
measured lift
→
03
Making safety feel usable
LYFT · TEEN RIDERS
Safety · Service design · Cross-functional strategy
NEW
rider experience
→
04
Creating a self-service system
VERIZON · AI ASSIST
Content architecture · Frameworks · Governance
37%
less Care support
→
05
Turning wedding costs into a plan
THE KNOT · BUDGET ADVISOR
Financial guidance · Personalization · Marketplace
REAL
pricing data
→